Privélege FAQ

WE THINK THIS IS A SMART BUSINESS MODEL. WE HOPE YOU DO TOO…

YOU ORDER – WE MAKE – WE DELIVER

LIMIT WASTE – INCREASE CUSTOMER OPTIONS – PREVENT OVERSTOCK

 

Shopping

Should I register to register to shop?

It is not mandatory to register as a customer to shop. However, registering your information allows you to monitor purchase history and process future transactions with relative ease. Click here to Register.

 

What should I do if I forgot my password?

You can create a new password by clicking the link below and an email will be sent with your new password.

If further assistance is needed please contact us at [email protected]

 

How does made to order work?

Made to order allows our company to produce more shoe styles for your consideration. We are able to achieve this result by reducing the amount of shoes we keep in stock.  Shoes are manufactured on demand and production starts immediately after the shoe is ordered. From production to delivery to your doorstep is 2-4 weeks.

 

How do I change or add items to an order once it is placed?

Please contact our 24hr customer service with any questions or concerns relating to your order.

You can also reach us by emailing us at [email protected]

All orders that has been processed and sent out for delivery cannot be changed.

 

How do I know my order has been processed?

Once you place your order you will receive an email alerting you of the status of your order. You can also follow and check the status of your order online if you registered an account.

 

How do I choose my right shoe size?

Loafers/slip-ons should be purchased a half size smaller while brogues and oxfords should be true to size. All shoes are made in a standard D-width. If a wide width is desired it must be indicated in the shoe ordering process. When your order is received and the fit is not quite what you expected you can return them for a full refund. Once you receive your refund you are welcome to re-order the shoe in the size you feel will best suit you.

 

Are items previously posted on your site still available for purchase if they are no longer posted?

Privelege creates new collections from season to season. However, since we offer made-to-order service we are able to make shoes previously shown in a prior collection. If we are unable to fulfill your order it will be because of the rare discontinuation of the shoe.

 

Payment

What forms of payments does Privelege accept?

We accept major payment cards, principally MasterCard, Visa, American Express, and PayPal.

 

Can I make payment via telephone?

Due to the strains and hardships of Covid-19 on staffing Privelege can only accept orders Online.

 

Can I use my digital gift card Online?

Yes, you can apply your digital gift card as a form of payment.  The Privelege digital Gift Card is redeemable in full or part payment for goods online. The Gift Card may be used until the balance is fully redeemed or the Gift Card has expired. The Gift Card will expire following 24 consecutive months of non-use.

For further information regarding the purchase or use of a Privelege gift card please contact our customer service department.

 

When will I receive my order?

All shoes are made to order.  The typical delivery time is within 2 to 4 weeks.

 

How much are shipping cost?

Standard Delivery is free. A signature will be required to receive delivery unless other request are made with courier.

You will be able to track your package online.

All deliveries are Monday – Friday only.  There are no deliveries on the weekends or bank holidays.

You will be required to ensure that someone be present to sign, and confirm acceptance of the delivery, when it arrives. If no one is available to sign for the parcel, then it may be taken to a local collection point. You can track your order by logging into your account.

 

Can I change the delivery address after an order is dispatched?

You can contact us to change any delivery details with DHL by emailing [email protected]

 

Can I track my order?

Once your order has been dispatched you will receive an email to notify you of your order details and DHL tracking number. The tracking number will allow you to  track your order online at DHL.com.

 

Do you offer a gift wrapping service?

Currently, we do not offer personalized message or gift wrapping service.

 

Returns

Can I return my order for free?

For orders placed within the United States we offer a free returns service.

 

How do I exchange or refund an item that I have purchased Online?

Privelege does not offer exchange options for online orders at the moment. We can only provide a full refund to you once your order has been returned to our warehouse and fully processed. Upon completing our re-stocking process a full refund will be re-mitted to you within 5-7 business days.

 

Can I return my order items in a store?

Privelege is currently an online sales company. We look forward to growing into a brick & mortar store soon.

 

How long do I have to return my order item/s?

You can return your Online purchase within 28 days of receipt. The shoes must be unworn, excellent condition and in original packaging to receive a full refund.